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Manager – Customer Experience Department
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Experience [Years]
6 to 8 years
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Department
Customer Experience
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Location
Somajiguda
Job Responsibilities
- Ensure patient’s experience in the Hospital is positive
- Supervise the work of all the staff in the department and drive them to work for the smooth functioning of the department
- Visit the patients being discharged, explain them the feedback forms and collect filled in feedback forms
- Analyze the feedback forms daily, consolidate the comments and suggestions and prepare a department wise report.
- Forward reports to the respective department HODs for rectification or corrective measures
- Ensure that the problems are being rectified by sending compiled list of complaints / suggestions every fortnight to concerned HODs
- Ensure that the complaint / suggestion box available at OPD, Diagnostics and help desk are opened, analyzed and send reports to the respective HODs (twice in a week) for necessary action
- Ensure that monthly report on patients feedback and other hospital statistics indicating the performance of the hospital across various departments are handed over to the management