Patient Relations Executive

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To visit patients to ensure that they are comfortable and satisfied with the services provided. Also prepares a daily report on the rounds carried and submits it to the manager
To know the number of patients, new admissions, night problems, if any
To update admission and discharge register.
To meet patient and ensure proper services from all the departments
To inform concerned support staff to resolve patient complaints.
To follow up pending investigation.
To receive and file investigation reports.
To ensure Clearance from billing.
To follow up referrals and doctor’s visits.
To inform admission counter about all transfer in / out.
To report all significant incidents to In charge

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