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Patient and Family Rights

At Yashoda Hospital, we provide quality care to every patient and family regardless of caste, creed, race, religion, gender, culture, or abilities. We take utmost care in protecting the rights of patients and families at our Hospital and outpatient specialty care centers. As a patient or family member, you have many rights, which are summarized here.

  • To receive screening and emergency services without prior authorization, incase of severe pain, injury or sudden illness where the patient’s life is in serious jeopardy
  • To know treatment options and to participate in patient care process and in decisions about patient care
  • To accept or refuse treatment including examinations, tests and diagnostic procedures after obtaining enough information to make an informed choice about whether to accept or refuse treatment
  • To receive considerate, respectful and non discriminatory care from doctors and to be treated equally, irrespective of the race, gender, age, disability, religion, caste etc.
  • To receive care with dignity and privacy, during examination, procedures and treatment
  • To be informed about patient rights in a manner / language that a patient can understand
  • To receive care in a safe environment
  • To have confidentiality of information, with exception of privileged communication issues
  • To be addressed of any special preference, spiritual & cultural needs, personal values and beliefs
  • To have appropriate assessment and management of pain
  • To be informed about how to gain access to clinical research, investigation or clinical trials involving human subjects
  • To be informed about how to donate organs and other tissues
  • To ask for a second opinion from a different doctor, if patient feels that the decision made about treatment by primary doctor does not suit patient’s treatment needs (This should not be unreasonably used)
  • To have access to visitors as per the hospital policy about which patients and family members are informed (There are medical or institutional reasons to restrict such access)
  • To be informed of any invasive / high risk procedures / treatment /anesthesia / blood and blood product transfusion or any proposed research or experiment
  • Treatment that may be considered in patient care, and to have a choice to consent or to refuse to participate
  • To receive compassionate and respectful care at the end of life
  • To request and receive information regarding charges for any treatment and to receive an explanation of bill upon request
  • To refuse care / treatment and to obtain discharge against medical advice
  • To be protected from physical abuse or neglect
  • To have information on how to voice a complaint
  • To have information on expected cost of the treatment
  • To have an access to his / her clinical records

Patient and Family Responsibilities

In order for us to be able to provide the best care, we need some help from you and your family. While we are here to do everything possible to treat your condition/ illness, we also want you to be responsible for doing the following:

  • Provide complete and accurate information about his / her health, including present condition, past illness, hospitalization, medication and any other matters that pertain to his / her health.
  • Provide complete and accurate information including full name, address and other information.
  • To ask questions when he / she does not understand what the doctor or other members of the health care team tells about diagnosis or treatment. He / she should also inform the doctor if he / she anticipate problems in following prescribed treatment or considering alternative therapies.
  • Abide by all hospital rules and regulations.
  • Comply with the NO SMOKING policy.
  • Comply with the visitor policies to ensure the rights and comfort to all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
  • Treat hospital staff, other patients and visitors with courtesy and respect.
  • To be on time in case of appointments.  To cancel or reschedule as much in advance as possible in case of cancellation or rescheduling of the appointments.
  • Not to give medication prescribed for him / her to others.
  • Provide complete and accurate information for insurance claims and work with hospital and physician billing offices to make payment arrangements.
  • To communicate with the health care provider if his / her condition worsens or does not follow the expected course.
  • To respect the fact that other patient’s medical condition is more urgent than yours and accept that your doctor needs to attend them first.
  • To respect that admitted patient and patient requiring emergency care is a priority for your doctor.
  • To follow the prescribed treatment plan and carefully comply with the instructions given.
  • To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital.
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • To attend follow up appointment as requested / advised.
  • Not to take any medications without the knowledge of doctor and health care professionals.
  • To provide correct and truthful history.
  • To understand the patient rights and seek clarification if any.
  • To take medicines, which are prescribed till course of treatment is completed.
  • To provide feedback when you are asked for.
  • To accept financial responsibility for health care services received and settle bills promptly and timely.